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Business Analyst (Villanova, New York, Remote)

What We Do:

roundCorner is dedicated to helping enterprise nonprofit organizations, higher education institutions and foundations become truly constituent centered. We empower our customers with comprehensive fundraising, grants management, and CRM solutions built on Salesforce.com, so they can connect with each of their constituents from one single place and better achieve their mission. roundCorner changes the way people change the world.


What We Need:

As an integral part of the Managed Services team at roundCorner, the Business Analyst will provide full time direct marketing support the source data system mapping of a new project as well as mapping out territory wide deliverables and providing ongoing QA support of data migration. This high-profile role will be an external/internal subject matter expert in enterprise level nonprofit direct marketing with a focus on offline marketing. The Business Analyst will work directly with the Director of Managed Services, scope deliverable based project budgets, lead customer discussions and work on additional projects as needed.


What You’ll Do:

  • Be an internal/external subject matter expert in enterprise level non-profit direct marketing with a focus on offline marketing
  • Work with the Director of Managed Services to assess and scope deliverable based project budgets
  • Map legacy CRM system data for customers implementing the SF/NGOC app and the roundData solution to ensure best use of the new CRM application in light of the needs of direct marketing programs
  • Lead customer discussions to gather requirements and formulate user stories
  • Work closely with customers to define complex requirements and determine best practice solutions to meet sophisticated direct marketing needs in the roundData environment
  • Recommend best practices around the use of roundData and intersection of roundData and NGOC
  • Ensure that customer deliverables are correctly built and thoroughly tested on time and within budget
  • Work with customers to ensure proper testing and acceptance of deliverables
  • Develop strong, ongoing relationships with customers and ensure their overall satisfaction with Managed Services deliverables and support


What You’ll Need:

  • 5+ years’ experience as a business analyst within an enterprise level nonprofit organization
  • 5+ years’ experience with large scale nonprofit direct marketing programs (all channels, mail preferred)
  • Excellent listening and consultative skills and that enable translation of customer requirements into technical specifications
  • Technical acumen to convert plans into real solutions that last
  • Ability to work in a fast paced and complex client environment
  • Experience writing simple queries in MySQL or Aurora preferred
  • Familiarity with BI tools (Tableau, Birst, Domo, Wave) strongly preferred
  • Attention to detail within the context of a customer or project’s overall goals
  • Creative approach to solving technical problems
  • Excellent verbal, written and group communication skills
  • Professional, team oriented with confident personality and a can-do attitude
  • Strong customer relationship skills built on heavy customer-facing roles
  • Excellent implementation, project management, and customer service skills
  • Ability to effectively prioritize and escalate issues
  • Ability to communicate with technical and non-technical audiences


How To Join:

Want to hear more? roundCorner is a rapidly growing dynamic organization with excellent room for advancement, a strong benefits and compensation package and really great people! If you’re looking to join our winning team and think you have the right skill set, please send your resume to jobs@roundcorner.com for immediate consideration.