By Stephanie Buckwalter and Autumn Romanchek
Training is a critical part of helping staff understand and adopt new processes and new tools. When introducing a new system or change to an existing system, it’s important to provide users with as much support as possible. This way, users can become comfortable with the changes prior to going live. Training is a key piece of this support, so make sure you design your training program to be as effective as possible!
There are many styles of both teaching and learning. For Training Specialists, one of the most useful skills is the ability to teach in a variety of styles. Students in a classroom learn in different ways, and the same holds true for your organization staff. Some learners are more visually oriented, some more auditory, and some learn best by doing.
In addition to presenting material in different styles, providing documentation after the training is incredibly helpful. Making your teachings easily accessible for reference is a big time-saver.
Foundations of Training at roundCorner
roundCorner has developed a comprehensive training program for customers that incorporates all three learning styles and ensures thorough post-training documentation.
The core of our approach is Instructor Led Training (ILT). roundCorner Training Specialists lead the training with input from the customer’s services or support team provides input.
Each training focuses on a different aspect of the new system. The teachings are geared toward the day-to-day activities of the staff who will be using the features. Following what we refer to as the “hear, see, do,” method, we group trainings into modules of similar functionality.
We have developed a Training Toolkit, which consists of comprehensive presentations for a number of different types of training. This includes training for end-users and NGO Connect Administrators as well. Each training combines an overview of system functionality and a live demonstration. In addition, we provide exercises and ask questions to ensure attendees are following along.
More than familiarizing staff with their new routine, training should also relieve the anxiety often associated with change. We find that when we encourage end-users to provide insight or feedback, they are more likely to embrace the system.
Investing in Training
Training is a critical part of any change management strategy and can have significant impact on the success of a project, especially with regard to user adoption. Whether you are building a new database or making improvements to existing systems, make sure you dedicate enough time and resources to training. A little investment upfront will go a long way!