International Rescue Committee

International Rescue Committee Streamlines Volunteer Recruitment and Management with NGO Connect


Customer Profile: IRC

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. IRC teams provide health care, infrastructure, learning and economic support to people in more than 40 countries, with special programs designed for women and children. IRC resettles thousands of refugees each year in 26 U.S. cities.

The Challenge

Before deploying NGO Connect, the International Rescue Committee (IRC) faced inefficiencies with volunteer recruitment and management. Volunteers were required to fill out a paper application, and the organization relied on staff to manually enter applications into the system to make it accessible for the team. This made volunteer onboarding a time-consuming and error-sensitive task.

The online portal used for volunteer hour logging was not mobile-friendly and made it impossible for volunteers in the field to submit hours on-the-go. It required logging onto the portal from a desktop computer that wasn’t always readily available on-site. To streamline these inefficient processes, the IRC recognized their need for NGO Connect and NGO Connect Volunteers.

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