International Rescue Committee

“We are now able to track metrics that weren’t captured when volunteer applications were paper-based, including the number of applications and placements. Within two months, we received 1,000+ applications.”

Natalia Lopez, Senior Program Officer at International Rescue Committee

Customer Profile: IRC

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. IRC teams provide health care, infrastructure, learning and economic support to people in more than 40 countries, with special programs designed for women and children. IRC resettles thousands of refugees each year in 26 U.S. cities.


The Challenge

Before deploying NGO Connect, the International Rescue Committee (IRC) faced inefficiencies with volunteer recruitment and management. Volunteers were required to fill out a paper application, and the organization relied on staff to manually enter applications into the system to make it accessible for the team. This made volunteer onboarding a time-consuming and error-sensitive task.

The online portal used for volunteer hour logging was not mobile-friendly and made it impossible for volunteers in the field to submit hours on-the-go. It required logging onto the portal from a desktop computer that wasn’t always readily available on-site. To streamline these inefficient processes, the IRC recognized their need for NGO Connect and NGO Connect Volunteers.

The Solution

Choosing roundCorner as the app vendor and implementation partner worked to IRC’s advantage. Not only is NGO Connect built by roundCorner; the team has worked with IRC in the past. When work began, communication and collaboration flowed seamlessly between IRC and roundCorner.

roundCorner enabled the IRC to eliminate paper-based processes to recruit volunteers, replacing it with online application forms that are easy to configure for staff without needing any coding skills. The organization is now able to track metrics that weren’t captured when applications were paper-based, including the number of applications and placements.

To enable volunteers with better tools, roundCorner developed a volunteer portal that gives volunteers the ability to more easily log hours and mileage on-the-go. The information submitted through the portal feeds into IRC’s Salesforce org, keeping staff up-to-date with current information at all times. The solution enables staff to more accurately keep track of hours and generate reports on volunteer time, and also provides for scheduling and changing of job shifts.

Within the first two months of implementation, the IRC received 1,000+ volunteer applications and over 35,000 volunteer hours were submitted through the online timesheet. NGO Connect and NGO Connect Volunteers empower the IRC with a fuller picture of donor and volunteer information in a single system.