“roundCorner wants their customers to be successful with NGO Connect. They put in the time and effort to understand our business needs. Working with them has been great, and we see them as a true partner.”
– Ed Harrison, Senior Director, Information Technology at Prison Fellowship
Prison Fellowship® is the nation’s largest Christian nonprofit serving prisoners, former prisoners, and their families, and a leading advocate for criminal justice reform. The organization was founded in 1976 by Charles Colson, a former aide to President Nixon who served a seven-month sentence for a Watergate-related crime. Through an awakening to new hope and life purpose, those who once broke the law are transformed and mobilized to serve their community, replacing the cycle of crime with a cycle of renewal.
Until 2016, Prison Fellowship used legacy membership software for its fundraising system and different systems for other constituents. However, with several sources of constituent data, there was a need to leverage an integrated CRM solution.
Prison Fellowship embarked on a Salesforce journey and worked with several consulting firms to launch roundCorner’s NGO Connect in September 2016. To accommodate the large volume of data, the organization also leveraged Salesforce storage.
Prison Fellowship’s initial deployment, while performing the basic donor activities, still had challenges relating to performance and functionality, due to the initial configuration and customizations that had been made in Salesforce.
Prison Fellowship started working with roundCorner’s Services team in 2017. The initial project focused on a health assessment of the organization’s configuration of Salesforce and NGO Connect.
During the assessment, roundCorner discovered that many of the previously implemented customizations could be simplified by leveraging NGO Connect’s out-of-the-box functionality. roundCorner worked with Prison Fellowship to optimize the system’s configurations and performance, which has streamlined and scaled the organization’s use of NGO Connect.
In addition to system and data remediation, the organization has also moved to roundCorner’s data warehouse solution – roundData – to store data and improve the performance of NGO Connect. By doing so, Prison Fellowship was able to save 55% in data storage costs compared to the previous year. The organization is able to put these savings towards its mission to restore those affected by crime and incarceration.
Today, Prison Fellowship’s NGO Connect system is a robust and fully functional CRM enabling Prison Fellowship to meet expanding constituency and fundraising requirements, as well as provide the platform necessary to combine other legacy data systems. The organization plans to bring volunteer management into their current solution in the near future.